Support

How to reach a human at Kavvim, when we are here, and what to tell us so we can help on the first reply.

Email support@kavvim.com. It reaches the people who build Kavvim, not a ticket queue that routes elsewhere.

Reporting a security issue? Email security@kavvim.com instead, and please do not include exploit details in a first message.

Monday to Friday, 9:00 to 17:00 US Eastern time. We do not staff weekends or US public holidays.

We answer within one business day. A message sent on Friday evening is answered on Monday.

Three things get you a useful answer instead of a reply asking for more:

Your studio name, as it appears in Kavvim. It is how we find the right account.
What happened, and what you expected instead. A screenshot of the screen you were on is worth a paragraph.
When it happened, roughly. A date and time lets us find the request in our logs.

If it concerns one project, booking or invoice, send us its name or the URL from your address bar.